Your outsourced PSA admin. On call every month.
You don't have a full-time PSA admin. You probably don't need one. But you do need someone who can make configuration changes, troubleshoot workflow issues, and keep your PSA running smoothly, without it becoming another thing on your service manager's plate.
PaxRig's managed retainer gives you a dedicated PSA expert on a monthly basis. I handle the ongoing care and feeding of your ConnectWise or HaloPSA so your team can focus on delivering services to clients.
What's included
Everything you'd need a PSA admin for.
Without the salary, benefits, and training cost.
Configuration Changes
New service boards, status changes, workflow modifications, agreement type updates, custom field additions. Any config change, done right the first time.
Workflow Optimization
Ongoing tuning of automation rules, escalation logic, and notification triggers. As your processes evolve and your team grows, so does the configuration.
Integration Maintenance
Monitoring and maintaining integrations with your RMM, accounting platform, documentation tools, and any custom API connections.
Billing Reconciliation
Monthly review of agreement billing accuracy, addition counts, and vendor reconciliation to catch leakage before it becomes a pattern.
Report & Dashboard Updates
New reports, modified dashboards, and updated KPI tracking as your business needs change.
Priority Support
When something breaks or you need urgent help, retainer clients go to the front of the line. Same-day response guaranteed.
Pricing
Retainer tiers
Choose the tier that matches your MSP's size and pace of change. All tiers include the same services. The only difference is hours per month.
Essentials
5 hrs
per month
For smaller MSPs with a stable configuration that need occasional changes and someone to call when things go sideways.
Growth
10 hrs
per month
For growing MSPs adding clients, services, and team members regularly. Includes ongoing optimization and monthly billing reconciliation.
Premium
20 hrs
per month
For larger MSPs with complex configurations, frequent changes, and a need for proactive optimization and strategic PSA guidance.
A PSA that doesn't evolve with your business becomes the thing that holds it back. The retainer keeps your platform aligned with how your MSP actually operates today, not two years ago.
No long-term contracts
Adjust your tier with 30 days notice
Same-day response
Retainer clients go to the front of the line
You own everything
All configuration changes are documented and yours to keep
Getting started
How the retainer works
No long-term contracts. Adjust your tier with 30 days notice. Unused hours don't roll over. The retainer is designed for consistent, ongoing usage rather than hour banking.
Assessment
A brief initial assessment so I understand your setup, priorities, and team workflow.
Choose Your Tier
Pick the hours that match your pace of change. Adjust up or down with 30 days notice.
Monthly Execution
Work tracked and reported monthly. No surprise overages. I flag anything that would exceed your hours before it happens.
Continuous Improvement
Your platform evolves with your business: new integrations, compliance updates, architecture evolution.
Get started with a retainer
Tell me about your MSP and I'll recommend the right tier. No contract, no commitment. Just consistent PSA expertise when you need it.