If it has an API, I integrate it.
Your PSA should be the single source of truth.
Your PSA should be the single source of truth for your MSP. But that only works if it actually talks to the rest of your stack. Native integrations only go so far. When you need ConnectWise or HaloPSA to sync with accounting platforms, CRMs, vendor portals, documentation tools, or internal apps, you need custom API work.
I build reliable, maintainable integrations. Not fragile scripts held together with duct tape. Every integration includes error handling, logging, retry logic, and documentation so your team can support it long-term.
Integration Architecture
Every system connected. Every data flow documented.
What I connect
Every integration your MSP needs.
Accounting Sync
QuickBooks, Xero, Sage, FreshBooks: invoices, payments, GL mapping, and revenue categorization flowing between your PSA and accounting platform.
RMM Integration
ConnectWise Automate, Datto RMM, NinjaOne, N-able: alert-to-ticket mapping with deduplication, asset sync, and custom alert routing.
Documentation Platforms
IT Glue, Hudu: bidirectional sync, configuration item cross-referencing, credential access from ticket context, and auto-article creation.
CRM & Sales
HubSpot, Salesforce, ConnectWise Sell: deal-to-agreement automation, opportunity sync, quote conversion, and contact lifecycle mapping.
Webhooks & Middleware
Custom webhook endpoints, middleware for data transformation, queue-based processing, error handling with retry logic and dead-letter queues.
Vendor Portal Automation
Scheduled data extraction from vendor dashboards, CSV/report parsing with automated PSA import, and email-based billing data processing.
Process
How every integration gets built
Every integration project follows the same disciplined process, from discovery through deployment and monitoring.
Discovery
Map your current data flow, identify what needs to be connected, and document the integration requirements.
Design
Design the integration architecture, field mappings, error handling, and data transformation logic.
Build & Test
Build the integration, test against real data in a sandbox, and validate every edge case before production.
Deploy & Monitor
Deploy to production, monitor for the first billing cycle, and hand off with full documentation and runbooks.
Real results
From a recent integration architecture build
For a mid-market MSP, I built a full integration architecture connecting 15+ systems with centralized credential management and complete audit trails.
Fragmented
15+ unified
Unknown risk
Zero
Days
Minutes
Partial
100%
Every integration I build includes error handling, retry logic, credential encryption, and real-time failure detection. Because integrations that break silently are worse than no integration at all.
15+
Active integration points, centralized
0
Credential exposure incidents
Minutes
Mean time to detect integration failure
Tell me what you need connected
Describe the integration and I'll scope it. Most integrations are built and deployed within 2-4 weeks.